"I just wanted to send you a note to tell you how pleased we are with our last purchase of carpet from your store.
We came in on a very busy evening to pick out the carpet. Bill Murphy helped us. As busy as it was in there, he took time to really help us.
The day our carpet was to be installed, your installers were on time. They were very courteous & took great care installing the carpet. I could not be happier.
I know you probably don't get many compliments but I wanted you to get mine. I tell everyone to shop at your store. In fact, my nephew is finishing his basement and I told him to stop at your store. Thanks again, we really appreciate your people and you."
Walt & Mary
If you're not satisfied, we're not satisfied.
Because it's you and your family that will be standing on our flooring products, we stand squarely behind them—with our Absolute Satisfaction Guarantee. Simply put, if you're not satisfied, we're not satisfied.
Of course, our commitment to you is so strong, we weren't even satisfied with that. So we took it a step further and added three more ironclad guarantees:
INSTALLATION
We work with some of the very best installers in the industry. Which is why we can confidently offer you the following incomparable installation guarantees:
Of course, for repairs caused by flooding, improper cleaning, or repairs you tried to do on your own, unfortunately, you're on your own.
MANUFACTURERS
At Carpet Exchange, we honor all of our manufacturers' warranties regarding quality, endurance and even stain resistance. For any manufacturing defect that is substantiated, we'll either correct the problem to your complete satisfaction or the flooring will be replaced—at absolutely no cost to you.
PRICE
Because of our incredible buying power at Carpet Exchange, we're able to bring you the lowest prices in town. In fact, we guarantee it. We'll beat any competitor's price quote by a full 10%. That way you
can focus all of your attention on picking out the perfect flooring for your home, instead of wondering whether you could have gotten a better deal.
For all the in-depth details on all our guarantees, just come to your closest Carpet Exchange store.